Hydraquip Client Services Representative - Lafayette

  • Job Tracking ID: 512893-604114
  • Job Location: Broussard, LA
  • Job Level: Entry Level (less than 2 years)
  • Level of Education: Any
  • Job Type: Full-Time/Regular
  • Date Updated: January 09, 2018
  • Years of Experience: Up to 2 Years
  • Starting Date: ASAP



Invite a friend
facebook LinkedIn Twitter Email


Job Description:

The Client Service Representative - Level 1 is responsible for quotations, order entry, order status requests, and the customer satisfaction of clients that lie within the geographical territory.

Specific responsibilities may include:

  • Answer incoming sales calls via telephone, written inquiries, and electronic and facsimile requests.
  • Promote and effectively sell supplier products using established company best practices.
  • Develop and employ a high level of product and application knowledge.
  • Clarify and fulfill client requests and needs by presenting various selections of products and services and also by providing pricing information as requested.
  • Understand and respond to client delivery needs by interfacing with internal and supplier personnel.
  • Support Outside Sales in technical, pricing, and delivery aspects.
  • Promote value-added upselling to clients.
  • Comply in a timely manner with all requests for company required information.

o Complete all reporting requirements as directed.

  • Develop and create, in conjunction with sales management, all sales documents and sales aids required to achieve company objectives.

o Work with all standard forms and procedures as outlined.

  • Follow all policies and procedures as specified in the company manuals, procedures, and work instructions.
  • Maintain high employee morale.
  • Maintain excellent customer relations.
  • Attain short and long term objectives through good management and planning.
  • Carry out all duties and responsibilities in an ethical and conscientious manner.
  • Support and participate in the organization’s continual improvement program to conform to ISO 9001:2008 requirements by complying with the Quality Policy and procedures and meeting QMS objectives.
  • Other duties as assigned.

Experience and Skills:

EDUCATION AND TRAINING

  • High school diploma or GED.
  • Bachelor’s degree or higher in Industrial Distribution preferred.
  • Certified Fluid Power Hydraulic Specialist preferred.
  • Other technical certifications or degrees may be considered.
  • Experience as described below may be accepted in lieu of education.

EXPERIENCE

  • Up to two (2) years of experience in sales, customer service, or technical fields.
  • Previous experience in hydraulic, electrical, mechanical, or automotive repair strongly preferred.
  • Education as described above may be accepted in lieu of experience.
  • Experience working in an ISO 9001 environment a plus.

KNOWLEDGE AND SKILLS

  • Strong selling skills.
  • Good personal motivation.
  • Good communication skills.
  • Good, safe work habits.
  • An exceptional working knowledge of hydraulic and/or hydrostatic components, equipment operations, and/or mechanical functions.
  • Strong interpersonal skills.
  • Basic marketing understanding.